Privacy Policy

Last updated: 13 May 2026

This Privacy Policy explains how Vudor Shop collects, uses, stores, shares, and protects your personal information when you use Vudor.com, contact us, create an account, place an order, or interact with our services.

By using Vudor.com, you agree to the collection and use of your personal information as described in this Privacy Policy.

1. Who We Are

Vudor.com is operated by Vudor Shop.

Website: https://vudor.com
Email: info@vudor.com
Business Address: 2A Barrack Street, Clonroad Beg, Ennis, Co. Clare, V95 WC52

For the purposes of data protection law, Vudor Shop is the data controller for the personal information we collect and use through Vudor.com.

If the business has a registered company name, VAT number, or company registration number, these should also be added here.

2. Information We Collect

We may collect personal information from you when you:

• Visit Vudor.com
• Create an account
• Place an order
• Contact customer support
• Sign up for marketing emails
• Use a discount code or promotion
• Leave a review or submit feedback
• Request a return, refund, or replacement
• Complete age verification, where required

The personal information we collect may include:

• Your name
• Email address
• Phone number
• Billing address
• Delivery address
• Order details
• Payment confirmation details
• Account login details
• IP address
• Browser type and device information
• Website usage information
• Customer service messages
• Age verification information, where required
• Marketing preferences
• Return and refund information

We only collect information that is necessary for the purpose for which it is being used.

3. Payment Information

When you place an order on Vudor.com, your payment may be processed by a secure third-party payment provider.

We do not store your full card number, CVV, or full payment card details on our website.

We may receive limited payment-related information, such as:

• Payment status
• Transaction reference
• Payment method type
• Billing details
• Fraud prevention checks

This information is used to process your order, prevent fraud, deal with refunds, and keep proper business records.

4. Age Verification

Some products sold on Vudor.com may be age-restricted.

To comply with applicable laws and protect against underage sales, we may collect or process information needed to confirm that you are aged 18 or over.

This may include:

• Your date of birth
• Confirmation that you are over 18
• Age verification check results
• Delivery age-check information
• Other information reasonably required to verify age

We may refuse, cancel, or delay an order if age verification cannot be completed to our satisfaction.

We do not use age verification information for unrelated purposes.

5. How We Use Your Information

We may use your personal information to:

• Process and deliver your order
• Create and manage your customer account
• Verify your age where required
• Process payments and refunds
• Communicate with you about your order
• Respond to customer service queries
• Handle returns, refunds, complaints, and product issues
• Prevent fraud, misuse, or unlawful activity
• Improve our website, products, and customer service
• Send marketing emails where you have agreed to receive them
• Comply with legal, tax, accounting, and regulatory obligations
• Protect our business, customers, website, and legal rights

6. Legal Basis for Using Your Information

We use your personal information only where we have a lawful reason to do so.

The legal bases we may rely on include:

Contract

We use your information to process orders, deliver products, handle payments, provide customer support, and manage your account.

Legal Obligation

We may use your information to comply with laws relating to tax, accounting, consumer rights, age-restricted products, product safety, fraud prevention, and regulatory requirements.

Legitimate Interests

We may use your information where it is necessary for our legitimate business interests, provided your rights do not override those interests.

This may include website security, fraud prevention, customer service, improving our website, managing complaints, and protecting our legal rights.

Consent

We rely on your consent for certain activities, such as sending marketing emails or using certain non-essential cookies.

You can withdraw your consent at any time.

7. Marketing Communications

If you choose to sign up for marketing emails, we may send you updates about products, offers, promotions, and news from Vudor Shop.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us at:

Email: info@vudor.com

We will not sell your personal information to third parties for marketing purposes.

8. Cookies and Similar Technologies

Vudor.com may use cookies and similar technologies to make the website work properly, improve your experience, understand website usage, and support marketing or analytics where permitted.

Cookies may be used for purposes such as:

• Keeping items in your basket
• Remembering your preferences
• Allowing you to log in to your account
• Improving website performance
• Measuring website traffic
• Helping us understand how customers use the website
• Supporting advertising or remarketing, where used and consented to

Some cookies are necessary for the website to function. Other cookies, such as analytics or marketing cookies, may require your consent.

You can manage or disable cookies through your browser settings. However, some parts of the website may not work properly if necessary cookies are disabled.

If Vudor.com uses a cookie banner or cookie settings tool, you should use it to manage your cookie preferences.

9. Website Analytics

We may use analytics tools to understand how visitors use Vudor.com.

Analytics information may include:

• Pages visited
• Time spent on the website
• Referring websites
• Browser and device type
• Approximate location
• IP address
• Clicks and navigation behaviour

This helps us improve the website, fix issues, measure performance, and understand customer interests.

Where required, analytics cookies will only be used with your consent.

10. Customer Accounts

If you create an account on Vudor.com, we may store information such as your name, email address, delivery address, billing address, order history, and account preferences.

You are responsible for keeping your login details secure.

If you believe your account has been accessed without permission, please contact us immediately at:

Email: info@vudor.com

11. Customer Support and Contact Forms

If you contact us by email, contact form, phone, social media, or any other method, we may collect and store the information you provide.

This may include your name, contact details, order number, message content, photographs, videos, or other information needed to deal with your query.

We use this information to respond to you, resolve issues, manage complaints, and keep customer service records.

12. Reviews, Feedback, and User Content

If you leave a review, submit feedback, or provide content to Vudor Shop, we may use that information to improve our products and services.

If reviews are published on Vudor.com, we may display your name, initials, review text, rating, or other information you have chosen to provide.

You should not include sensitive personal information in reviews or public submissions.

We reserve the right to remove reviews or content that are unlawful, offensive, misleading, abusive, spam, or otherwise inappropriate.

13. Who We Share Your Information With

We may share your personal information with trusted third parties where necessary to run our business and provide our services.

This may include:

• Payment processors
• Delivery and courier companies
• Website hosting providers
• IT support providers
• Email and communication service providers
• Analytics providers
• Age verification providers
• Fraud prevention providers
• Accountants, legal advisers, or professional advisers
• Regulators, public authorities, or law enforcement where required by law

We only share information that is necessary for the relevant purpose.

We do not sell your personal information.

14. Delivery Companies

To deliver your order, we may share your name, delivery address, phone number, email address, and order delivery details with courier or postal service providers.

Couriers may contact you directly about delivery updates, failed delivery attempts, delivery changes, or proof of delivery.

For age-restricted products, delivery providers may also be required to carry out age checks at delivery.

15. Legal and Regulatory Disclosure

We may disclose your personal information where required or permitted by law.

This may include disclosure to:

• Revenue or tax authorities
• Courts
• Regulators
• Law enforcement agencies
• Consumer protection bodies
• Product safety authorities
• Professional advisers

We may also disclose information where necessary to protect our rights, investigate fraud, enforce our Terms and Conditions, respond to legal claims, or protect customers and the public.

16. International Transfers

Some of our service providers may process personal information outside Ireland or the European Economic Area.

Where personal information is transferred outside the EEA, we will take reasonable steps to ensure that appropriate safeguards are in place, where required by data protection law.

These safeguards may include standard contractual clauses or other approved transfer mechanisms.

17. How Long We Keep Your Information

We keep your personal information only for as long as necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• The type of information
• The reason we collected it
• Legal, tax, and accounting requirements
• Consumer rights and warranty periods
• Fraud prevention needs
• Dispute or complaint handling
• Product safety or recall obligations

For example:

• Order records may be kept for business, tax, accounting, and legal purposes.
• Customer service messages may be kept while needed to deal with queries, complaints, or disputes.
• Marketing data is kept until you unsubscribe or withdraw consent.
• Account information is kept while your account remains active or as needed for legal or business purposes.
• Age verification records may be kept where required to demonstrate compliance with age-restricted sales rules.

When information is no longer needed, we will delete it, anonymise it, or securely dispose of it.

18. How We Protect Your Information

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

These measures may include:

• Secure website connections
• Access controls
• Password protection
• Limited staff access
• Secure payment processing
• Security monitoring
• Regular software updates
• Data minimisation

However, no website, email system, or online service can be guaranteed to be completely secure.

19. Your Data Protection Rights

Subject to certain conditions and legal limits, you may have the following rights in relation to your personal information:

• The right to be informed about how your information is used
• The right to access a copy of your personal information
• The right to correct inaccurate or incomplete information
• The right to request deletion of your information
• The right to restrict how your information is used
• The right to object to certain uses of your information
• The right to data portability
• The right to withdraw consent where processing is based on consent
• The right to complain to the Data Protection Commission

To exercise your rights, please contact us at:

Email: info@vudor.com

We may need to confirm your identity before responding to your request.

20. Complaints

If you are unhappy with how we use your personal information, please contact us first so we can try to resolve the issue.

Email: info@vudor.com

You also have the right to complain to the Irish Data Protection Commission.

Data Protection Commission website: https://www.dataprotection.ie

21. Children’s Privacy

Vudor.com is not intended for children or anyone under the age of 18.

We do not knowingly sell products to, or collect personal information from, anyone under 18.

If we become aware that we have collected personal information from a person under 18, we may delete the information and cancel any related account or order.

22. Third-Party Websites

Vudor.com may contain links to third-party websites, plugins, tools, or services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

You should read the privacy policy of any third-party website before providing personal information to them.

23. Social Media

If you interact with Vudor Shop through social media platforms, those platforms may collect and use your personal information according to their own privacy policies.

We may use information you provide through social media to respond to your messages, manage customer queries, deal with complaints, or engage with customers.

24. Business Transfers

If Vudor Shop is sold, merged, reorganised, or transfers all or part of its business or assets, customer information may be transferred as part of that transaction.

Any new owner or operator may continue to use your personal information in line with this Privacy Policy unless you are told otherwise.

25. Product Safety and Recalls

If we become aware of a product safety issue, product recall, compliance concern, or important product notice, we may use your contact details to notify you.

This may include contacting you by email, phone, or post using the details provided when you placed your order.

26. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will be published on Vudor.com with the updated date shown at the top of the policy.

Your continued use of Vudor.com after changes are published means you accept the updated Privacy Policy.

27. Contact Us

If you have any questions about this Privacy Policy or how we use your personal information, please contact:

Vudor Shop
Website: https://vudor.com
Email: info@vudor.com
Address: 2A Barrack Street, Clonroad Beg, Ennis, Co. Clare, V95 WC52