Terms and Conditions

These Terms and Conditions apply to all orders placed through Vudor.com and govern your use of the website and purchase of products from Vudor Shop.

By accessing Vudor.com or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree with these terms, you should not use this website or place an order.

1. About Us

Vudor.com is operated by Vudor Shop.

For customer service, returns, order queries, or complaints, please contact us at:

Email: info@vudor.com
Business Address: A Barrack Street,
Clonroad Beg,
Ennis,
Co. Clare,
V95 WC52
Website: https://vudor.com

In these Terms and Conditions, “we”, “us”, “our”, and “Vudor” refer to Vudor Shop. “You” and “the customer” refer to any person using the website or purchasing from us.

2. Age Restriction

Vudor.com is intended for customers aged 18 years or over.

By using this website or placing an order, you confirm that you are at least 18 years old and legally permitted to purchase the products offered on this website.

We reserve the right to refuse, cancel, or delay any order where we believe age verification is required or where we have reason to believe the customer is under 18.

3. Products

We sell products through Vudor.com as described on the website.

We make every reasonable effort to ensure that product descriptions, images, prices, specifications, and availability are accurate. However, minor differences may occur between product images and the actual product, including packaging, colour, labelling, or design updates made by manufacturers.

Product availability may change without notice. If a product you ordered is unavailable, we will contact you and may offer a replacement, back order, store credit, or refund.

4. Responsible Use of Products

Products sold on Vudor.com must be used responsibly and only for their intended purpose.

You are responsible for reading all product labels, warnings, instructions, and manufacturer information before use. We are not responsible for misuse, incorrect storage, accidental damage, or failure to follow manufacturer guidance.

Nothing on this website should be treated as medical advice. If you have any health concerns, you should seek advice from a qualified healthcare professional.

5. Orders

When you place an order on Vudor.com, you are making an offer to purchase the selected goods.

An order is not accepted by us until we confirm acceptance, process payment, and dispatch the goods. We reserve the right to refuse or cancel any order for reasons including, but not limited to:

• Product unavailability
• Pricing or product description errors
• Suspected fraud or misuse
• Failure to complete age verification
• Delivery restrictions
• Breach of these Terms and Conditions

If we cancel an order after payment has been taken, we will refund the amount paid.

6. Prices and Payment

All prices shown on Vudor.com are listed in EUR and include applicable taxes unless stated otherwise.

Delivery charges, where applicable, will be shown before checkout.

Payment must be made in full at the time of placing an order. We may use third-party payment processors to securely process payments. We do not store full card details on our website.

We reserve the right to change prices at any time. Price changes will not affect orders already accepted by us.

7. Delivery

We will make reasonable efforts to dispatch and deliver orders within the estimated delivery times shown on the website. Delivery times are estimates only and are not guaranteed unless expressly stated.

We are not responsible for delays caused by couriers, customs, incorrect delivery information, events outside our control, or failed delivery attempts.

You are responsible for providing accurate delivery details. If an order is returned to us due to incorrect or incomplete delivery information, we may charge additional postage before resending the order.

8. Inspecting Your Order

You should inspect your goods as soon as possible after delivery.

If goods arrive damaged, faulty, incorrect, or incomplete, you should contact us promptly by email with your order number, a description of the issue, and photographs where appropriate.

This does not affect your statutory consumer rights.

9. Faulty, Damaged, or Incorrect Goods

If goods are faulty, damaged on arrival, or not as described, please contact us at:

Email: info@vudor.com

Please include:

• Your order number
• Your full name
• Details of the issue
• Photographs or video evidence, where relevant

Where a valid fault, damage, or order error is confirmed, we may offer a refund, replacement, or repair where appropriate.

If we ask you to return the goods, we will provide return instructions. Where the goods are confirmed to be faulty, damaged, or incorrect, we will refund reasonable return postage costs where required by applicable consumer law.

Faulty goods must be returned to the address provided by our customer support team unless we confirm otherwise in writing.

10. Change of Mind / Cooling-Off Period

If you are a consumer purchasing online, you may have the right to cancel your order within 14 days of receiving the goods, without giving a reason.

To cancel, you must notify us in writing by email within the cancellation period.

You must then return the goods to us within 14 days of notifying us of cancellation.

Returned goods must be unused, unopened, in their original packaging, and in a resaleable condition, unless the goods are faulty.

You are responsible for the cost of returning unwanted goods unless we have agreed otherwise or unless the goods are faulty, damaged, or incorrect.

Once we receive the returned goods, or receive proof that they have been sent back, we will process any refund due within the timeframe required by applicable law.

11. Products That Cannot Be Returned for Change of Mind

For health, hygiene, safety, and product integrity reasons, we may be unable to accept returns of certain products once opened, unsealed, used, or tampered with.

This may include, but is not limited to:

• Opened e-liquids
• Opened disposable products
• Opened tanks, pods, coils, mouthpieces, or similar items
• Products with broken hygiene seals
• Used products
• Personalised or custom items
• Any product that cannot safely or hygienically be resold

This does not affect your statutory rights if the goods are faulty, damaged, or not as described.

12. Return Condition and Customer Responsibility

You have a duty to take reasonable care of goods while they are in your possession.

When returning goods, you should package them securely and use a reliable postal or courier service. We recommend using tracked or recorded delivery and keeping proof of postage.

If returned goods are damaged due to your handling, misuse, poor packaging, or failure to take reasonable care, we may reduce the refund to reflect the loss in value or the cost of remedying the damage.

13. Refunds

Refunds will normally be made to the original payment method used for the order.

Where you cancel under the cooling-off period, we will refund the price paid for the returned goods and the standard delivery charge, where applicable. We are not required to refund extra delivery charges where you selected a delivery method more expensive than our standard delivery option.

Where goods are faulty, damaged, or incorrect, we will refund or replace in line with your statutory rights.

Refund processing times may vary depending on your bank, card provider, or payment processor.

14. Discount Codes and Promotions

Discount codes, offers, and promotions are subject to availability and may be withdrawn or changed at any time.

Promotional codes may be limited to one use per customer, may exclude certain products, and may have expiry dates or minimum spend requirements.

Discounts cannot usually be applied retrospectively to orders already placed.

15. Website Use

You agree not to misuse Vudor.com.

You must not:

• Use the website for unlawful purposes
• Attempt to gain unauthorised access to the website, server, or customer accounts
• Interfere with the operation or security of the website
• Upload or transmit viruses, malware, or harmful code
• Copy, scrape, reproduce, or exploit website content without permission
• Use the website in a way that could damage Vudor Shop or other users

We reserve the right to restrict, suspend, or block access to the website where misuse is suspected.

16. Account Security

If you create an account on Vudor.com, you are responsible for keeping your login details secure.

You are responsible for all activity carried out through your account unless caused by our negligence.

You should notify us immediately if you believe your account has been accessed without permission.

17. Intellectual Property

All content on Vudor.com, including text, images, graphics, logos, branding, product layouts, design, and website content, belongs to Vudor Shop or its licensors unless stated otherwise.

You may not copy, reproduce, modify, distribute, or use our website content for commercial purposes without our written permission.

Third-party trademarks, logos, and product names remain the property of their respective owners.

18. Third-Party Links

Vudor.com may contain links to third-party websites.

We are not responsible for the content, accuracy, availability, privacy practices, or terms of any third-party websites. Accessing third-party websites is at your own risk.

19. Privacy and Data Protection

Your use of Vudor.com is also governed by our Privacy Policy.

Please read our Privacy Policy to understand how we collect, use, store, and protect your personal information.

20. Limitation of Liability

Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or breach of your statutory consumer rights.

Subject to the above, Vudor Shop will not be liable for:

• Indirect or consequential loss
• Loss of profit, business, revenue, or opportunity
• Delivery delays outside our reasonable control
• Misuse of products
• Failure to follow product instructions or warnings
• Website downtime or technical issues outside our reasonable control

Our total liability for any order will not exceed the amount paid by you for that order, except where the law requires otherwise.

21. Events Outside Our Control

We will not be responsible for failure or delay in performing our obligations where this is caused by events outside our reasonable control.

This may include courier delays, strikes, supply shortages, severe weather, accidents, fire, flood, government restrictions, customs delays, technical failures, or other events beyond our control.

22. Changes to These Terms

We may update or change these Terms and Conditions from time to time.

The version published on Vudor.com at the time you place an order will apply to that order.

Your continued use of the website after changes are posted means you accept the updated Terms and Conditions.

23. Termination or Refusal of Service

We reserve the right to refuse service, cancel orders, suspend accounts, or restrict access to Vudor.com where we reasonably believe there has been:

• Breach of these Terms and Conditions
• Fraudulent activity
• Attempted underage purchase
• Abuse of staff or systems
• Misuse of promotions
• Unlawful use of the website

Where an order is cancelled and payment has already been made, we will refund any amount due unless we are legally entitled to withhold or deduct sums.

24. Governing Law

These Terms and Conditions are governed by the laws of Ireland, unless mandatory consumer protection laws in your country of residence provide otherwise.

Any disputes will be subject to the courts of Ireland, except where applicable consumer law gives you the right to bring proceedings in another jurisdiction.

25. Contact Us

For questions about these Terms and Conditions, returns, refunds, or orders, please contact:

Vudor Shop
Website: https://vudor.com
Email: info@vudor.com
Address: A Barrack Street, Clonroad Beg, Ennis, Co. Clare, V95 WC52